16personalities Privacy Policy

At 16personalities, your privacy is our priority. This policy clearly explains what information we collect, how it is used, and the security measures we take to protect the personal data of Malaysian users.

Last updated: January 2026

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Information We Collect

16personalities collects several categories of information when you register and use our platform. All information is collected lawfully, transparently, and for specific purposes.

Account Information

Full name, date of birth, email address, phone number, and encrypted password collected at account registration.

Device & Browser Information

Device type, operating system, browser version, IP address, and language settings to ensure the platform runs optimally.

Payment Information

Transaction records in Malaysian Ringgit (RM), payment methods used (Boost, TNG eWallet, local banks), and deposit or withdrawal history.

Usage Data

Pages visited, games played, session duration, in-platform actions, and activity logs for user experience improvement.

Malaysian users make secure deposit transactions on the 16personalities platform in Malaysian Ringgit
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Why We Collect This Information

Primary Purposes of Data Use
  • Verifying identity and managing user accounts securely
  • Accurately processing deposits and withdrawals in Malaysian Ringgit (RM)
  • Providing relevant and timely customer support
  • Detecting and preventing fraudulent activity or platform abuse
  • Sending important account notifications and platform updates
  • Improving the user experience based on usage patterns
Legal Basis for Data Processing

16personalities processes personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). These include:

  • Your consent given at registration
  • Contractual requirement to provide the requested services
  • Legitimate interest in protecting the security of the platform and its users
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Cookies & Session Tracking

The 16personalities platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small data files stored on your device when you visit our website.

We use several types of cookies:

  • Essential Cookies: Required for core platform functionality such as login, game sessions, and transaction security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how users interact with the platform to help us identify technical issues and improve performance.
  • Functional Cookies: Stores user preferences such as language and display settings for a more personalised experience.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the 16personalities platform.

Malaysian players enjoy online baccarat games on the 16personalities platform in Terengganu
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Data Retention & Security Measures

16personalities stores user data on servers secured to the highest industry standards. All data transmitted between your device and our platform is encrypted using TLS/SSL protocols — the same technology used by banking and financial institutions across Malaysia.

User passwords are never stored in plain text — all passwords are encrypted using a robust hashing algorithm. Payment information is processed through a separate payment gateway and is not stored directly in our systems.

Data Retention Period
Active Account Data
For as long as the account remains active
Transaction Data
Minimum 7 years (financial regulatory requirement)
Activity Logs
90 days for security purposes
Data After Account Closure
Deleted within 30 business days
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Data Sharing & User Rights

Third-Party Sharing

16personalities does not sell, rent, or disclose users' personal data to third parties for marketing purposes without your explicit consent. Data may be shared only under the following circumstances:

  • Payment service providers used to process your MYR transactions
  • Legally recognised authorities in Malaysia when required by law
  • Auditors or technical partners bound by strict confidentiality agreements

User Rights Over Personal Data

As a 16personalities user, you have the following rights under Malaysia's PDPA:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of data when there is no longer a legal requirement to retain it
  • Right to Withdraw Consent: Withdraw consent for specific data processing at any time
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Policy Changes & How to Contact Us

16personalities reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements. Any updates will be published on this page along with a revised effective date. Continued use of the platform after changes are published constitutes your acceptance of the amended policy.

We encourage you to review this page periodically. If any changes made are significant and affect your rights, we will notify you by email at the address registered to your account.

For any questions about this privacy policy, to exercise your rights regarding personal data, or to report a privacy concern, please reach out to our team. We aim to respond to all privacy-related enquiries within 7 business days.

Contact Our Privacy Team
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